Refund and Returns Policy

Refund and Returns Policy

Your satisfaction matters to us. Because honey is a food product, we follow strict hygiene and safety standards for returns.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with your order number and a photo of the item. We will replace it free of charge or issue a full refund — your choice.

Items We Cannot Accept for Return

• Opened or used jars (for food safety reasons)
• Products returned more than 48 hours after delivery without a reported issue
• Items damaged due to improper storage after delivery

Refund Process

Approved refunds are processed within 7–14 business days to your original payment method. Cash-on-delivery orders are refunded via bank transfer.

Order Cancellation

You may cancel your order free of charge any time before it is dispatched. Once dispatched, the return conditions above apply.

How to Request a Return

Email info@honeyfarm.ae or message us on WhatsApp with your order number. Our team will guide you through the process.

Last updated: July 2026